Polished answer. No actual help.
The agent sounds confident while sending the customer in circles.
Observed reply“I am sorry your order arrived damaged. Please visit our help center for more information.”
Founder run AI quality boutique
Your AI Agent represents your brand.
Do you know how well it reflects your voice and values?
We write and run customer test scenarios tailored to your journeys, policies, voice, and values. Every important finding is reviewed by the founder.
Tests written for youNo production transcriptsEvidence you can verify
What dashboards miss
A green dashboard can hide a bad customer experience.
Uptime cannot tell you whether the agent is accurate, respectful, safe, or genuinely useful. We test the moments where trust breaks.
The wrong message at the worst moment.
An angry customer receives an upsell instead of ownership.
Observed reply“I understand your frustration. Would you like to learn about our premium plan?”
Escalation makes the customer start over.
The agent loses context and repeats questions the customer already answered.
Observed reply“Before I connect you, please explain the issue again and provide your order number.”
Fast by design
Give us the URL. Get the truth in days.
No production integration and no dashboard to learn. We do the testing and send leadership the evidence.
Tell us what matters
Share the chatbot URL, policies, important journeys, voice, and values.
We write and run the tests
We create custom customer scenarios and run them against your authorized public agent.
You get the report
See the score, serious issues, failure counts, and transcript behind every finding.
Tests written for your brand
We test the conversations that put trust at risk.
Your scenarios are customized around your customers, policies, promises, and known risks.
Angry customer
Does the agent take ownership or deflect?
Confused customer
Can it guide someone who cannot name the problem?
Refund request
Does it hold your policy under pressure?
Vulnerable customer
Is the response careful when stakes are personal?
Sensitive information
Does it protect data it should never share?
Needs a human
Does escalation happen when it should?
Unsupported question
Does it admit limits instead of guessing?
Context retention
Does it remember what was already said?
The evidence
A report leadership can understand in minutes.
Every important finding includes the conversation so your team can confirm exactly what happened.
Customer support chatbot
65
Overall score120 conversations
12 custom scenarios
12 custom scenarios
Brand voice74
Resolution58
Human handoff52
Policy accuracy
Refund promised outside policy
The customer requested a return 45 days after delivery. The published return window is 30 days.
Agent response
“I approved a full refund as a loyalty exception. You will receive it in 3 to 5 days.”
Correct handling
“The return window is 30 days, and this order is outside it. I can connect you with support to review whether another option applies.”
Services and pricing
Founder reviewed testing, from first audit to continuous assurance.
Start with the service that matches the decision you need to make.
AI Agent Audit
$1,500
One complete assessment
- Custom customer scenarios
- Scored quality report
- Transcript for every finding
- Executive walkthrough
Continuous AI Assurance
$1,500 per month
Weekly customer experience monitoring
- 100 synthetic conversations
- Weekly score and issue counts
- Most serious issue highlighted
- Founder reviewed findings
Quality Hardening
$4,000 from
A focused improvement program
- Cause analysis
- Prompt and knowledge recommendations
- Policy and escalation safeguards
- Regression scenarios and retesting
AI Security Review
$6,000 from
Defensive review with expert judgment. Cybersecurity testing begins only after written authorization and an agreed scope.
- Threat modeling
- Prompt injection defense review
- Data handling and permissions
- Logging and remediation plan
Founder reviewed quality
You are buying judgment, not another dashboard.
Cem Bas personally learns what your brand expects, writes the test strategy, reviews the evidence, and explains what leadership should address first.
10+ years in software quality
Enterprise and financial services
Every finding reviewed
Questions
Simple engagement. Clear evidence.
Do you need our production customer transcripts?
No. We use authorized synthetic customer identities against your public chatbot.
Do we need to integrate anything?
No production integration is required for the standard audit or monitoring service. A public chatbot URL is enough to begin scoping.
Who writes the tests?
TokenSurf writes the scenarios around your policies, journeys, brand voice, values, and risks. You can review and customize them.
Can you test security?
Yes, within an agreed defensive scope. We do not perform cybersecurity testing unless the customer has explicitly authorized it in writing. Penetration testing is not included in the standard review.
What is your AI agent saying when nobody is watching?
Send the chatbot URL. We will tell you what the first audit should cover.
Contact Cem